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Privacy Policy

How Omni Genomix collects, uses, and protects your information.

Last updated: April 7, 2026

1. Introduction

Omni Genomix, an Echelon 8 company ("we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or engage with our services, including our PrymDx Laboratory Information Management System (LIMS), practitioner dashboard, and related tools.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our platform.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Create an account: Name, email address, login credentials, and professional information.
  • Complete onboarding: Practice name, specialty, practice size, state, city, website, phone number, service preferences, and professional goals.
  • Submit a lab buildout inquiry: Contact information, practice details, lab capabilities, timeline, and investment readiness.
  • Book a demo: Name, email, company, job title, industry, and scheduling preferences.
  • Subscribe to a plan: Billing information processed securely through Stripe (we do not store full payment card details).
  • Contact us: Any information you include in correspondence with our team.

2.2 Information Collected Automatically

When you access our platform, we may automatically collect:

  • IP address, browser type, operating system, and device information.
  • Pages visited, time spent on pages, and navigation patterns.
  • Referring URLs and search terms used to find our platform.
  • Session data and interaction logs for platform improvement.

2.3 Protected Health Information (PHI)

If you are a practitioner using our platform to manage patient data, lab results, or genetic information, such data may constitute Protected Health Information under HIPAA. Our handling of PHI is governed by our HIPAA Notice and any applicable Business Associate Agreement (BAA).

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our platform and services.
  • Process transactions and manage your subscription.
  • Personalize your experience and deliver relevant content.
  • Communicate with you about updates, promotions, and support.
  • Facilitate lab buildout consultations and proposal generation.
  • Analyze usage patterns to improve our platform and develop new features.
  • Comply with legal obligations and enforce our terms.
  • Detect, prevent, and address fraud, security issues, or technical problems.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party vendors who assist in operating our platform (e.g., Stripe for payment processing, cloud hosting providers, analytics services).
  • Partner laboratories: When you use our lab ordering or PrymDx LIMS services, necessary information is shared with CLIA-certified partner labs to fulfill test orders.
  • Supply chain partners: Supplement, homeopathy, and pharmaceutical partners (e.g., Bio Ray, Cellcore Bio, 503A pharmacy partners) receive order information necessary to fulfill practitioner orders.
  • Legal compliance: When required by law, subpoena, court order, or governmental regulation.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. Our infrastructure is hosted on secure cloud platforms with SOC 2 compliance. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].

9. Cookies and Tracking

We use essential cookies to maintain session state and authentication. We may use analytics cookies to understand how visitors interact with our platform. You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

10. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., PrymDx, partner lab portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: